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E-Riderz Privacy Policy

Last Updated: January 2026

At E-RIDERZ, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from e-riderz.com.au (the “Site”). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. PERSONAL INFORMATION WE COLLECT

When you interact with the Site, we collect information in two primary categories:

1.1. Device Information: When you visit the Site, we automatically collect certain information about your device, including:

  • Technical Data: Web browser details, IP address, time zone, and cookie data.

  • Interaction Data: Individual web pages or products viewed, referral sources (search terms or websites), and how you interact with the Site.

  • Technologies Used: We use "Cookies," "Log files," and "Web beacons/pixels" to track and record this data.

1.2. Order Information: When you make a purchase or attempt to make a purchase through the Site (or sign up for our newsletters/promotions), we collect:

  • Contact Details: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: We use secure payment processors (e.g., Square, Stripe, PayPal, Zip, Klarna). We do not store full credit card numbers on our servers; these are handled by our encrypted payment gateways.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information generally to:

  • Fulfill orders (including processing payments, arranging shipping, and providing invoices).

  • Communicate with you regarding order status or support.

  • Screen for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services (where you have opted in).

We use the Device Information to:

  • Help us screen for potential risk and fraud (specifically via IP addresses).

  • Improve and optimize our Site experience through analytics.

  • Measure the success of our marketing and advertising campaigns.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us provide our services:

  • E-Commerce Infrastructure: We use Odoo to power our online store and business management system.

  • Analytics: We use Google Analytics to understand how our customers use the Site. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • Payment Providers: If you choose a "Buy Now, Pay Later" option such as Zip or Klarna, we pass certain aspects of your personal information (contact and order details) to them to assess your eligibility.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

5. YOUR RIGHTS

5.1. Access and Correction: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. 

5.2. Data Retention: When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

5.3. International Transfers: Please note that your information may be transferred outside of Australia (including to servers in North America or Europe) for processing and storage by our service providers.

6. DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a "Do Not Track" signal from your browser.

7. CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, or if you have questions or a complaint, please contact our Privacy Compliance Officer:

Email: support@e-riderz.com.au 

Phone: +61 7 3148 2155 

Address: E-RIDERZ, 186 New Cleveland Rd, Tingalpa, QLD 4173, Australia.