Would like to give a shout out to Steve! For organising the purchase an delivery of my brand new Kingsong 18XL with in 2 hours! I went in with a wealth of knowledge about the device alread (YouTube) lol, but there is nothing like speaking to someone face to face, who’s had first hand experience! Who pointed things I never info I never knew about owning a unicycle! The service doesn’t stop at the check out with Steve either, he sends me message every now and then with information about device update or other learning tips and techniques I can master! Really happy with purchase and definitely far better buying from a local (Brisbane) than overseas 100% Thanks again mate
Stephen from E-RIDERZ provides a high level of customer service that is second to none. For someone who has never ridden let alone seen an electric unicycle, he offered unbiased, none opinionated recommendations to ensure that I got the best device to suit my needs but also, meet my riding abilities. He answered all my questions, and I had a lot! Before chatting to Stephen, I was unsure what unicycle to purchase, Stephen was able to remove all my doubts. His high level of customer service also didn't stop after the transaction which is a rarity. Thank you for all your help.
THE BEST PLACE TO GET EUC IN AUSTRALIA !!!! Thank you for helping me to choose the right wheels, the hospitality is a top notch and the delivery is very quick !!
Stephen was very prompt in answering my initial queries on email. He agreed to meet up so I could try an electric unicycle before deciding to buy and gave me as much time as I wanted trying a couple of models. Once I decided to buy Stephen could not have been more helpful, professional and accommodating in agreeing to meet up so I could collect my V10 at a convenient time and location. He also provided excellent after sales follow-up to make sure I had all the information I needed as a new owner.
Great service from e-riderz, scooter arrived exactly when they said it would and all in order. Really responsive to my questions during the order processing.
I received fantastic customer service from Stephen. He responded to all my questions through email very quickly. I've been trying to find a EUC dealer in Australia for a while now and after communicating with most of the few that exist, I can quite confidently say that e-riderz is the best by far. Not only were my questions answered, but Stephen went above and beyond to try to get me my wheel before the weekend. Today being Wednesday, shipping was estimated at 2 days (If it left today!) But the courier wasn't going to make it to the warehouse by the end of the day, so in order for my wheel to leave QLD today Stephen drove it to the couriers depot himself! I'm a very happy customer, will definitely purchase future wheels through e-riderz! Thanks again Stephen!
Got new scooter, had 1 major problem with it and Stephen got it all sorted out for me, within a week got a replacement and all is amazing. Just would like to thank Stephen and his team at E Riderz ❤️🛴🛴🛴🛴🛴
E-RIDERZ had a hard to find fast charger I'd been looking for, shipped it out fast and in perfect condition and at a great price! Also, very helpful customer service, will definitely deal with E-RIDERZ again.
Stephen from E-Riderz is fantastic. For all stages, from purchase through to delivery, communication was great. This is my first EUC experience so the instructions and links that Stephen gave were incredibly valuable. I will be highly recommending E-Riderz in the future.